Careers

Rail Revenue Administrative Specialist

Description: Responsible for rail revenue invoicing processes and all customer service aspects associated with the rail operations of the Texas City Terminal Railway Company/Port of Texas City (TCT/PTC). For more information or to apply for this position, visit tctrr.com/employment

Qualifications:

 Required:

• High school diploma or equivalent.
• Minimum of 5 years’ experience working in a customer service environment. Ability to demonstrate verbal and written customer service communication skills.
• Proven problem-solving ability
• Hard-working and dependable
• Motivated and willing to learn new processes

 Preferred:

• Bachelor’s degree in business, finance, or related field
• Fully proficient in Microsoft Office suite of products (particularly Excel, Word, and Outlook)
• Experience in financial analysis, billing, or accounts receivable processes.
• Records, file system, and enterprise content management experience.
• Experience working in the railroad industry.

Accountabilities:

• Operate daily in TCT/PTC’s electronic rail car management system.
• Issue monthly invoices to TCT/PTC customers for their rail activities.
• Generate statistical railcar reports and rail revenue reports.
• Interface daily with both internal and external rail customers.
• Confer with customers by telephone or in-person to provide support for rail care movements.
• Take orders for rail car delivery or canceling of rail car movements from customers.
• Contact customers and respond to inquiries regarding their car movements and billing.
• Coordinate with rail yard personnel in daily operational support to ensure accuracy of TCT/PTC’s electronic rail car management system.
• Assist Director of Rail Operations in data extraction from TCT/PTC’s electronic rail car management system for creating reports.
• Trace rail car movements for internal and external customers.
• Serve as the initial point of contact for visitors at TCT/PTC’s general office.
• Process and distribute all incoming USPS mail for TCT/PTC.
• Assist in the creation and maintenance of electronic and file room historical records.
• Provide clerical support for office personnel on an as-needed basis.
• Perform other duties as assigned

Additional Information:

• TCTRR provides an excellent benefits package including retirement and health/wellness benefits.
• Please send your resume to jmatter@tctrr to apply